Terms and Conditions
Effective date: June 7, 2026
Last updated: June 7, 2026
These Terms and Conditions ("Terms") form a legally binding agreement between you ("User", "you", "your") and Zelm Group Kft., a limited liability company registered under the laws of Hungary ("AwayZen", "we", "us", "our").
By creating (signing up to) an account, accessing, or using the AwayZen application, website, or any related services (collectively, the "Service"), you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.
1. About the Service
AwayZen is an out-of-office reply service. It allows you to connect your email and messaging accounts (such as Gmail, Outlook, Slack, Telegram, WhatsApp Business, Discord, and Microsoft Teams) and automatically send replies you have written to people who contact you while you are away.
The Service is available as a web application, an iOS application (via the Apple App Store), and an Android application (via Google Play). Your account and settings work across all platforms.
2. Eligibility
2.1 Minimum age
You must be at least 16 years old to create an account and use the Service. By creating an account, you state and declare that you meet this age requirement. We do not knowingly collect data from or provide the Service to anyone under the age of 16. We do not verify the age of users and are not responsible for use of the Service by individuals who do not meet this requirement.
2.2 Authority
If you are using the Service on behalf of an organization (for example, connecting a work email account), you represent that you have the authority to bind that organization to these Terms, or that your organization has approved your use of the Service.
2.3 Account responsibility
You are responsible for keeping your login credentials secure. You are responsible for all activity that occurs under your account. If you suspect unauthorised access, you must notify us immediately at admin@awayzen.app.
3. Free Trial
3.1 Trial period
Every new account receives a 14-day free trial starting from the date of account creation. During the trial, you have full access to all features of the Service at no cost.
3.2 No payment required during trial
No payment method is required to start the trial. You will not be charged anything during the 14-day trial period.
3.3 End of trial
At the end of the 14-day trial, you will need to subscribe to continue using the Service. If you do not subscribe, your access to the Service's active features (such as sending auto-replies) will be paused. Your account, settings, templates, and connected accounts will be preserved for a 30-day period so that you can resume at any time during this period by subscribing.
4. Subscription and Pricing
4.1 Current pricing
The Service is offered as a yearly subscription. The current subscription fee is EUR 2.49 per year (or the equivalent in your local currency as displayed in the Apple App Store or Google Play).
4.2 How payment works
All payments are processed exclusively through the Apple App Store (for iOS users) or Google Play (for Android users). AwayZen does not process or store your payment card details. Apple's and Google's respective terms of service and payment policies apply to all transactions.
4.3 Cross-platform access
A subscription purchased through either the Apple App Store or Google Play grants you access to the Service on all platforms, including the web application, the iOS application, and the Android application. You use the same account credentials regardless of how you access the Service.
4.4 Subscription renewal
Your subscription renews automatically at the end of each yearly period unless you cancel it before the renewal date. Renewal is handled by the Apple App Store or Google Play, depending on where you originally subscribed.
4.5 Cancellation
You may cancel your subscription at any time through the Apple App Store or Google Play settings on your device. Cancellation takes effect at the end of the current paid period. You will continue to have full access until that date.
4.6 Right to change pricing and fee structure
We reserve the right to change the subscription fee, introduce new pricing tiers, change the billing cycle (for example, from yearly to monthly or vice versa), or otherwise modify the fee structure at any time.
Any pricing change will be communicated to you at least 30 days in advance through an in-app notification within the Service. The new pricing will apply starting with your next renewal period after the notice period. If you do not agree with the new pricing, you may cancel your subscription before the next renewal, and the change will not affect you.
Price changes do not affect the period you have already paid for. You will always receive the full period of service you paid for at the price you paid.
4.7 Right to change features
We may add, modify, or remove features of the Service at any time. We will make reasonable efforts to notify you of significant changes through in-app notifications. We are not obligated to maintain any specific feature indefinitely.
5. Right of Withdrawal (EU Consumers)
5.1 Trial period as withdrawal opportunity
The 14-day free trial gives you the opportunity to evaluate the Service fully before any payment is taken. You may cancel your account at any time during the trial at no cost, for any reason.
5.2 Waiver of withdrawal right upon subscription
When you subscribe and payment is processed after the trial period, you expressly consent to the immediate provision of the digital service and acknowledge that you thereby waive your right of withdrawal under Article 16(m) of Directive 2011/83/EU (the EU Consumer Rights Directive), as the performance of the digital service begins immediately upon subscription.
5.3 Refunds
Because the Service is a digital service that begins immediately upon payment, no refunds are provided by AwayZen directly. If you believe you are entitled to a refund, you may request one through the Apple App Store or Google Play according to their respective refund policies.
6. Acceptable Use
6.1 Permitted use
You may use the Service only for its intended purpose: setting up and managing out-of-office replies on your own email and messaging accounts.
6.2 Prohibited use
You agree not to use the Service to:
- Send unsolicited bulk messages, spam, or commercial advertising.
- Harass, threaten, defame, or abuse any person.
- Impersonate another person or entity.
- Distribute malware, phishing links, or harmful content through auto-replies.
- Violate any applicable law, regulation, or third-party terms of service (including the terms of the email and messaging platforms you connect).
- Attempt to gain unauthorised access to the Service, other accounts, or our infrastructure.
- Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
- Use automated tools (bots, scrapers, crawlers) to access the Service, except through our official applications and APIs.
- Resell, sublicense, or commercially redistribute the Service or access to it.
- Circumvent any security measures, rate limits, or usage restrictions built into the Service.
6.3 Consequences of violation
If we determine, at our sole discretion, that you have violated these Terms, we may suspend or terminate your account immediately, with or without prior notice. No refund will be provided for any remaining subscription period in the event of termination for violation. Depending on the level of the violation, legal steps will be taken towards the violator for damages, defamation and lost profit.
7. Your Content
7.1 What is your content
"Your Content" means the reply templates, schedule configurations, signature text, Quick Away presets, and any other text or settings you create within the Service.
7.2 Ownership
You retain ownership of Your Content. We do not claim any intellectual property rights over what you write or configure.
7.3 Licence to us
By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free licence to store, process, and transmit Your Content solely as necessary to provide the Service to you (for example, to send your auto-reply templates on your behalf through your connected accounts). This licence exists only for the duration of your use of the Service and terminates when you delete Your Content or your account.
7.4 Your responsibility
You are solely responsible for the content of your auto-reply messages. You must ensure that your messages do not violate any applicable law, regulation, or third-party right. We do not review, approve, or endorse the content of your messages.
8. Connected Accounts and Third-Party Services
8.1 Your authorisation
When you connect an email or messaging account to the Service, you authorise us to access that account on your behalf, solely to read incoming messages (to determine whether a reply should be sent) and to send your auto-reply messages. You represent that you have the right to grant this access.
8.2 Third-party terms
Your connected accounts remain subject to the terms of service of the respective platform (Google, Microsoft, Slack, Telegram, Meta, Discord, etc.). It is your responsibility to ensure that your use of AwayZen complies with those terms. We are not responsible for any consequences arising from conflicts between your use of the Service and the terms of a third-party platform.
8.3 No guarantee of third-party availability
The Service depends on the availability and functioning of third-party platforms and APIs. We do not control these platforms and cannot guarantee that they will remain available, compatible, or unchanged. If a third-party platform changes its API, terms, or functionality in a way that affects the Service, we will make reasonable efforts to adapt, but we are not obligated to do so and bear no liability for any resulting interruption.
9. Intellectual Property
9.1 Our rights
The Service, including its design, code, features, user interface, documentation, brand name, logo, and all related materials, is the intellectual property of Zelm Group Kft. or its licensors. All rights not expressly granted to you in these Terms are reserved.
9.2 Limited licence to you
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your personal or internal business purposes. This licence does not include the right to copy, modify, distribute, sell, or create derivative works based on the Service.
9.3 Feedback
If you provide us with suggestions, ideas, or feedback about the Service, you grant us an unrestricted, perpetual, irrevocable, royalty-free licence to use that feedback for any purpose, including improving the Service, without any obligation or compensation to you.
10. Disclaimer of Warranties
10.1 "As is" service
The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by applicable law, we disclaim all warranties, including but not limited to:
- Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
- Any warranty that the Service will be uninterrupted, timely, secure, or error-free.
- Any warranty that auto-replies will be delivered successfully, on time, or at all.
- Any warranty regarding the accuracy, reliability, or completeness of the Service.
10.2 No guarantee of delivery
Auto-reply delivery depends on third-party email and messaging platforms that we do not control. We do not guarantee that any auto-reply will be delivered. Delivery failures may occur due to platform outages, API changes, rate limits, spam filters, authentication expiration, network issues, or other factors beyond our control.
10.3 Your discretion
You use the Service at your own discretion and risk. You are solely responsible for evaluating whether the Service is suitable for your needs and for any consequences of relying on it.
11. Limitation of Liability
11.1 Maximum liability
To the maximum extent permitted by applicable law, the total cumulative liability of Zelm Group Kft., its directors, employees, and agents, arising out of or related to these Terms or your use of the Service, regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise), shall not exceed the total amount you have paid to us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.
If you have not paid anything (for example, during the free trial), our maximum liability to you is zero.
11.2 Exclusion of certain damages
To the maximum extent permitted by applicable law, we shall not be liable for any:
- Indirect, incidental, special, consequential, or punitive damages.
- Loss of profits, revenue, data, business opportunities, or goodwill.
- Cost of procuring substitute services.
- Damages arising from missed, delayed, duplicated, or incorrectly sent auto-replies.
- Damages arising from the content of your auto-reply messages.
- Damages arising from unauthorised access to your account due to your failure to keep your credentials secure.
- Damages arising from third-party platform outages, API changes, or policy changes.
- Damages arising from actions taken by third-party platforms (such as suspending your account) in response to auto-replies sent through the Service.
11.3 Mandatory consumer rights preserved
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including under Hungarian law and EU consumer protection regulations. In particular, nothing in these Terms limits our liability for:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Any other liability that cannot be excluded by law.
11.4 Basis of the bargain
You acknowledge that the subscription fee reflects the allocation of risk set forth in these Terms, including the limitations and exclusions of liability. These limitations are an essential element of the agreement between you and us.
12. Indemnification
To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Zelm Group Kft., its directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
- Your use of the Service.
- The content of your auto-reply messages.
- Your violation of these Terms.
- Your violation of any applicable law or third-party right.
- Your connected accounts and any consequences of the auto-replies sent through them.
This indemnification obligation does not apply to the extent that the claim arises from our own gross negligence or wilful misconduct.
13. Service Availability and Modifications
13.1 Availability
We aim to keep the Service available at all times, but we do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to maintenance, updates, server issues, or circumstances beyond our control. We will make reasonable efforts to notify you of planned maintenance in advance.
13.2 Right to modify
We reserve the right to modify, update, or discontinue any part of the Service at any time, with or without notice. This includes adding or removing features, changing the user interface, updating supported platforms, and altering technical requirements.
13.3 Discontinuation
If we decide to permanently discontinue the entire Service, we will provide you with at least 60 days' advance notice through in-app notification and email (to the address associated with your account). In the event of full discontinuation, we will provide a pro-rata refund for any unused portion of your current paid subscription period, processed through the Apple App Store or Google Play as applicable.
14. Account Suspension and Termination
14.1 Termination by you
You may delete your account at any time through the Settings section of the Service. Upon deletion, all your personal data, connected accounts, templates, schedules, and logs will be permanently removed as described in our Privacy Policy.
14.2 Termination or suspension by us
We may suspend or terminate your account at any time if:
- You violate these Terms.
- Your use of the Service poses a security risk to us or other users.
- We are required to do so by law.
- Your account has been inactive for more than 12 consecutive months.
Where possible, we will provide you with notice and an opportunity to remedy the issue before termination. However, in cases of serious or repeated violation, we may act immediately.
14.3 Effect of termination
Upon termination of your account (whether by you or by us), your right to use the Service ends immediately. We will delete your data in accordance with our Privacy Policy. No refund is provided for any remaining subscription period, except as required by applicable law or as described in Section 13.3.
15. Privacy
Our collection, use, and protection of your personal data is governed by our Privacy Policy which forms part of these Terms. By using the Service, you acknowledge that you have read and understood the Privacy Policy.
16. Communications
16.1 Service communications
By creating an account, you agree to receive essential service communications from us, including:
- Security alerts (such as when your connected account needs re-authentication or when MFA settings change).
- Important service announcements (such as pricing changes, Terms updates, or planned maintenance).
These communications are part of the Service and cannot be opted out of while your account is active.
16.2 In-app notifications
Notifications about changes to these Terms, pricing, or features will be delivered through in-app notifications within the Service. It is your responsibility to check these notifications. We may additionally send notifications by email, but the in-app notification is the primary method of communication.
17. Governing Law and Dispute Resolution
17.1 Governing law
These Terms are governed by and construed in accordance with the laws of Hungary, without regard to conflict-of-law principles.
17.2 Jurisdiction
Any disputes arising out of or relating to these Terms or the Service shall be submitted to the exclusive jurisdiction of the courts of Budapest, Hungary, except where mandatory consumer protection laws of your country of residence grant you the right to bring proceedings in your local courts.
17.3 EU consumer dispute resolution
If you are a consumer resident in the European Union and we are unable to resolve a dispute directly, you have the right to refer the matter to an alternative dispute resolution (ADR) body. The European Commission provides an online dispute resolution (ODR) platform at: https://ec.europa.eu/consumers/odr
17.4 Informal resolution first
Before initiating any formal legal proceedings, you agree to first contact us at admin@awayzen.app and attempt to resolve the dispute informally for a period of at least 60 days. Most concerns can be resolved quickly through direct communication.
18. General Provisions
18.1 Entire agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Zelm Group Kft. regarding the Service. They supersede all prior agreements, understandings, or representations, whether written or oral.
18.2 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable, while preserving its original intent.
18.3 No waiver
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or our right to enforce it in the future.
18.4 Assignment
We may assign or transfer our rights and obligations under these Terms to another entity (for example, in the event of a merger, acquisition, or sale of assets), provided that the assignee agrees to honour these Terms. You may not assign your account or any rights under these Terms without our prior written consent.
18.5 Force majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, pandemics, government actions, power failures, internet or telecommunications failures, or third-party platform outages.
18.6 Language
These Terms are drafted in English. If these Terms are translated into any other language, the English version shall prevail in the event of any inconsistency.
19. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you at least 30 days in advance through an in-app notification within the Service.
Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree with the updated Terms, you must stop using the Service and delete your account before the changes take effect.
The "Last updated" date at the top of these Terms will always reflect the most recent revision.
20. Contact Us
If you have questions about these Terms:
- General inquiries:admin@awayzen.app
- Legal matters:admin@awayzen.app
- Privacy matters:admin@awayzen.app
Zelm Group Kft.